[et_pb_section fb_built=”1″ _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”PAYMENT FAQ’s” text_alignment=”left” color=”#E71939″ divider_position=”flex-end” _builder_version=”4.17.4″ _module_preset=”default” header_font=”Open Sans|600|||||||” header_text_color=”#000000″ header_font_size=”25px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/dsm_text_divider][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#E71939″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#E71939″ toggle_font=”Open Sans|600|||||||” toggle_font_size=”18px” body_text_color=”#000000″ body_font_size=”16px” hover_enabled=”0″ border_color_all=”#000000″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What forms of payment do you accept? ” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Online via CUNYfirst\u200b<\/a>:<\/span> e-check (free of charge), debit card or credit card (VISA, MasterCard, American Express, and Discover). When your debit or credit card payment is processed, a nonrefundable service fee of 2.65% will be charged to your account in addition to your payment.<\/p>\n Via Nelnet Payment Plan:<\/span> e-check or credit card<\/p>\n Via Mail:<\/span> check or money order<\/p>\n Visit our Payment Options page<\/a> for additional options<\/p>\n Note<\/em>: [\/et_pb_accordion_item][et_pb_accordion_item title=”I am an international student. How can I process an international payment?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n With GlobalPay for Students: The fast and easy way for international students to make payments.<\/p>\n Take advantage of GlobalPay for Students and:<\/p>\n \u2022 Students, parents, and sponsors can use this platform to pay tuition and fees International payments are fast and easy with GlobalPay for Students<\/p>\n 1. Log into CUNYfirst<\/a> 2. Enter details 3. Get quote 4. Make a payment 5. Once your payment is made, track it online or via text message and email updates.<\/p>\n For more information and to make an international payment visit: International Payments FAQs<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I make a credit card or e-check payment online?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To make a one-time credit card or e-check payment online:<\/p>\n 1) Select the Make a Payment link in your Self-Service Center in CUNYfirst<\/a> (make sure your pop-up blocker is disabled).<\/p>\n 2) Select View & Pay Accounts from the left-hand menu. Click Make Payment. You will see a screen that displays all of the CUNY schools (past and present) associated with your student ID number. Next to each school will be a payment amount box.<\/p>\n 3) Since each school is listed, each payment amount box will either be populated with a dollar amount, if you owe money to that school, or will be blank, if nothing is owed. You can choose to pay the entire amount in the payment amount box or you can override the prepopulated figure and enter the amount you wish to pay in the payment amount box next to the corresponding school.<\/p>\n 4) DO NOT enter amounts into payment amount boxes of schools with no amounts due.\u00a0<\/em><\/strong>If you do, a payment will be made to that school.<\/p>\n 5) Click the Pay Using drop down to select your payment method (credit card or e-check). Before you finalize your payment, review your payment information to make sure you are sending money only to a school where you have outstanding charges<\/em><\/strong>, and to confirm the payment amount<\/em><\/strong>. If the information is wrong, cancel and start over.<\/p>\n Note<\/em>: [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I enroll in a payment plan?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n Enroll in the Nelnet Payment Plan through your CUNYfirst<\/a> Self-Service Center by clicking on the enroll\/manage payment plan link. Payment plans are available for Spring, Summer, and Fall. The enrollment fee is $25 per term\/session. If you pay by credit\/debit card, a nonrefundable service fee of 2.65% will be charged to your account in addition to your payment. There is more information about the\u00a0payment plan\u00a0here<\/a>.<\/p>\n Note<\/em>: – If you do not include your prior balance in the initial payment plan\u00a0total, your payment plan balance will be recalculated (on the eighth day of the semester) to include any prior balances. Prior balances will be divided among your remaining installments.<\/p>\n – If your financial aid award has been removed for a prior semester, please note that this balance will be included in your payment plan.<\/p>\n – Any payment plan payments will be applied to the earliest balance first. For example, if you are enrolled in a Spring 2025 payment plan and also have an outstanding Fall 2024 balance, any payment plan payments will first be applied to your Fall 2024 balance until it is fully covered; subsequent payments will then be applied to your Spring 2025 balance.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][dsm_text_divider header=”BILLING FAQ\u2019s” text_alignment=”left” color=”#E71939″ divider_position=”flex-end” _builder_version=”4.17.4″ _module_preset=”default” header_font=”Open Sans|600|||||||” header_text_color=”#000000″ header_font_size=”25px” global_colors_info=”{}”][\/dsm_text_divider][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#E71939″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#E71939″ toggle_font=”Open Sans|600|||||||” toggle_font_size=”18px” body_text_color=”#000000″ body_font_size=”16px” border_color_all=”#000000″ global_colors_info=”{}”][et_pb_accordion_item title=”What are the tuition and fee rates?” open=”on” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Tuition and fee rates can be viewed on the Tuition & Fee Costs page\u200b<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is the due date of my bill?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The\u00a0due date of your bill can be found in each term’s Bursar Information Letter.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I see my account balance?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Your account details are available in your CUNYfirst\u200b<\/a> Self-Service Center by clicking on Account Inquiry under the Finances heading.\u00a0\u00a0<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=” I can\u2019t pay my bill in full by my due date. What can I do?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You can pay your bill in monthly installments by enrolling in a Nelnet Payment Plan (by your due date). To enroll, log into CUNYfirst\u200b<\/a> Self-Service Center, go to Finances, and select Enroll\/Manage Payment Plan.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I have a Bursar Hold\/Stop. Can I still register?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No. If you have a balance, it must be paid in full before your Bursar Hold can be removed.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I resolve a Bursar hold?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why am I being billed as an out-of-state student when I live in New York?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you feel that your residency tuition rate is incorrect, visit the Admissions Residency page<\/a><\/span>\u00a0for detailed information regarding residency requirements.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is an Academic Excellence Fee?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The City University of New York Board of Trustees approved the implementation of an Academic Excellence Fee effective Spring 2016. This fee supports the costs of enhancing the instruction and program offered to our students enrolled in certain program plans. For a listing of those plans and their fees, click here<\/a>.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I registered for Winter session. Will I be billed activity fees?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n <\/span><\/b>Yes, students registered in the Winter session will be responsible for student fees (including Activity, Consolidated, Senate, and Technology fees); however, students registered in both the Spring semester and Winter session will be charged only one set of fees based on the combined number of credits in which the individual is enrolled.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I dropped my classes. Why am I still being charged?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Most likely, you dropped your classes after the official first day of the semester. Review the liability period dates and associated charges in the term’s Bursar Information Letter.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I obtain a copy of my bill?” _builder_version=”4.17.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You can print your own ebill for two semesters with these Instructions<\/a>.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”If financial aid is covering my entire bill, do I have to pay anything?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n As long as your financial aid award is reflected on your CUNYfirst<\/a> account, and covers your entire bill, you are not required to make a payment.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is swapping and are there fees associated with swapping?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n BEWARE \u2013 Add\/Drop and Swapping of Classes and Tuition Charges<\/strong><\/p>\n – Swapping is the dropping of one course and the adding of another course of the same number of credits and cost, within a seven-day period during the percentage liability period. This function allows for the student to add\/drop during the liability period without incurring a percentage liability. Only an $18 change of program fee will be incurred.<\/p>\n – Summer session \u2013 There are four sub sessions in Summer Session (4W1, 6W1, 4W2, 6W2). Swapping courses between classes in different sub sessions will result in tuition percentage liability charges.<\/p>\n – Students who drop\/swap or withdraw from a previously swapped class are liable for a percentage charge based on the liability schedule. For example:<\/p>\n Result: You are now responsible for a percentage charge for ART 100 and ART 201.<\/p>\n – Multiple class changes may result in several tuition liability charges\u200b.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][dsm_text_divider header=”REFUND FAQ\u2019s” text_alignment=”left” color=”#E71939″ divider_position=”flex-end” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Open Sans|600|||||||” header_text_color=”#000000″ header_font_size=”25px” global_colors_info=”{}”][\/dsm_text_divider][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#E71939″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#E71939″ toggle_font=”Open Sans|600|||||||” toggle_font_size=”18px” body_text_color=”#000000″ body_font_size=”16px” border_color_all=”#000000″ global_colors_info=”{}”][et_pb_accordion_item title=”What methods are available for students to receive refunds?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n CUNY offers one electronic payment method, direct deposit, for students to receive refunds. Electronic payment eliminates the risk of losing a check and eliminates the need to physically visit a bank to make a deposit. All refunds of financial aid and\/or tuition and fees (except those paid with a credit card) can be issued by direct deposit. \u00a0Note<\/em>: [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I enroll in direct deposit?” _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n All refunds of financial aid and\/or tuition and fees (except those paid with a credit card) can be direct-deposited into the student\u2019s bank account. Students may enroll in direct deposit via CUNYfirst<\/a> by following these easy steps:<\/p>\n You can also view detailed direct deposit instructions here<\/a>.<\/p>\n Note<\/em>: CUNY will never ask you to confirm any personal information via email. Always sign on to CUNYfirst\u200b<\/a> to process your transactions and review account details.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How long will it take for my refund to be processed?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n It can take two to three weeks. <\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Financial aid is covering my bill and I see a refund is due to me. When will I receive it?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Your refund will be processed once ºÚÁÏרÇø receives your financial aid payments (Direct Loan, Pell, SEOG, etc.).<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I pick up my refund check?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n No. All refund checks are mailed. Please verify that your mailing address is correct in your CUNYfirst<\/a> Self-Service Center.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][dsm_text_divider header=”1098-T FAQ\u2019s” text_alignment=”left” color=”#E71939″ divider_position=”flex-end” _builder_version=”4.17.1″ _module_preset=”default” header_font=”Open Sans|600|||||||” header_text_color=”#000000″ header_font_size=”25px” global_colors_info=”{}”][\/dsm_text_divider][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#E71939″ admin_label=”Accordion” _builder_version=”4.23.1″ _module_preset=”default” toggle_text_color=”#E71939″ toggle_font=”Open Sans|600|||||||” toggle_font_size=”18px” body_text_color=”#000000″ body_font_size=”16px” border_color_all=”#000000″ global_colors_info=”{}”][et_pb_accordion_item title=”Why didn\u2019t I receive a 1098-T?” open=”on” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Students are not entitled to a 1098-T if their tuition was paid in full by financial aid or by a third party.<\/p>\n Note: If you believe that you are entitled to a 1098-T, but did not receive one, email Donna.Dalesio@qc.cuny.edu<\/a> and include your name, student ID number, and questions\/concerns.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I obtain a copy of my 1098-T form?” _builder_version=”4.17.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n A copy of your 1098-T form is available on your Self-Service Center in CUNYfirst\u200b<\/a>. To obtain a copy, log in\u00a0to CUNYfirst\u200b<\/a> and navigate to Campus Solutions -> Self Service -> Campus Finances -> View 1098-T.<\/p>\n Note: Before clicking on the link to view your 1098-T, be sure your browser’s\u00a0pop-up blocker is turned off.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I believe my 1098-T is incorrect. Whom should I contact?” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
– International wire transfers are accepted. See below for details.<\/p>\n
\u2022 Avoid costly transaction charges from your bank
\u2022 Compare payment options instantly and hold the exchange rate for 72 hours
\u2022 Convera will match a lower quote from your bank with their Student Price Promise
\u2022 Track your payment status with text message and email<\/p>\n
\u2022 Go to your Student Center and select the Financial Account tile. Then click on the Make a Payment button.<\/p>\n
\u2022 Select View & Pay Accounts from the left-hand menu. Enter the payment amount for each college. From the drop-down select International Payment.<\/p>\n
\u2022 Choose the country you\u2019re paying from and enter payment details.
\u2022 Select your preferred payment method.<\/p>\n
Complete your payment in one of the following ways:
\u2022 Online: select from a variety of providers including AliPay, SOFORT, Unionpay, POLIpayments, WeChat Pay, iDeal, and Trustly.
\u2022 Bank transfer: receive payment instructions that you can use online.
\u2022 In-person: receive payment instructions that you can take directly to your bank or other pay or for easy processing.<\/p>\n
– If you finalized an incorrect payment, immediately contact the respective school\u2019s Bursar Office.
<\/em><\/strong>– If you<\/strong><\/em>\u00a0pay\u00a0by credit card, a nonrefundable service fee of 2.65% will be charged to your account in addition to your payment.<\/em><\/strong><\/p>\n
– When completing the Payment Plan Budget Worksheet, please include any prior balances so they can be incorporated into your initial payment plan total.\u200b<\/p>\n\n
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Learn more<\/a>.<\/p>\n
– Students who do not opt to enroll in direct deposit will receive a check at their mailing address.
– Students who paid using a credit card will have the credit refunded to their credit card.<\/p>\nDirect Deposit Enrollment<\/h4>\n
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